Returns

Free UK Returns

From May 26 2017 We offer FREE UK returns through DPD Pickup. You can drop your return into one of 2,500 local pickup shops, with 10minutes drive of 93% of the UK Population and 5 minutes walk within Central London. 

If you are a UK customer, you should find a DPD returns label enclosed with your order. This label contains instructions on how to use this service.

Please ensure you enclose a completed returns form with your order

Packages returned to us via DPD Pickup can take up to 2 working days to arrive back to us. Please be patient or if you require your exchange/refund in a hurry, consider using another service. 


Our Return Promise

We value your custom and we want you to feel at ease shopping with Superdenim. We understand shopping online is different to actually handling the product in store. Therefore we hope to make our returns process as straight forward as possible.

  • We will process your return on the day we receive it
  • Our service team will acknowledge receipt of your return and the action taken
  • Free re-delivery for exchanged items
  • Free DPD return label with all UK Orders
  • The Superdenim customer service team are available to help with any query you may have

Returning an Item

If you need to return a product purchased from us, you can return it within 14 days of receiving your order, providing it is in original, resalable condition with tags.

Once received you will be entitled to a refund, exchange or store credit, not including the original cost of delivery.

To return an item to Superdenim, please download and print our Returns Form


Return Address

Please return to the following address:

Superdenim (Returns)
The Hawk Business Park
Hawkhills
Easingwold
York
YO61 3FE
United Kingdom 

Exchange

There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item.

Please let us know as soon as possible if you would like to exchange an item so we can hold the replacement for you. Email, live chat or by calling us is the best method.

Refund

We will refund the payment method used for the original purchase. We aim to process refunds on the day we receive the product subject to satisfactory condition.

Your refund will not include the postage paid during the original transaction.


Store Credit

If your item is returned for store credit, this will be applied to your account. When you are signed in, it will be available at checkout to pay with. 

If you find a product valued less than your store credit, your balance will be adjusted for future purchases. If you find a product valued more than your store credit, you will be able to top up the payment with your chosen method.


Returning Gifts

If you have received the item as a gift, you may exchange it for an exchange or store credit. We would require you to create an account. The credit will then be applied to your account and visible at checkout to purchase with.

If you require an exchange please email service@superdenim.com


Faulty Item / Incorrect Item

If you feel the item you have received is at fault or incorrect, please contact us by email and we will handle your case individually. Email service@superdenim.com


Returns Terms and Conditions:

Please ensure the goods are well packaged and protected so as not to be damaged during the return journey.

All Items must be in original, resalable condition complete with tags.

If the item appears worn, washed or not in original condition, we will not be able to accept your return. The product will be returned to you with no further action taken.

If returning footwear, please ensure the original box is protected with an outer packaging layer.

Any items lost or damaged in transit are the responsibility of the customer

Superdenim is not responsible for any return custom charges. These may be deducted from your refund. Please contact us for assistance if required.


International Returns

If you are returning an item from outside the EU and using a Postal Service, you will be required to attach a CN23 customs  Declaration Form. This is to ensure no import fee’s are charged to us when we receive your returned goods.

Download the CN23 form here

It is very important when completing this form that you select “Returned Goods” in the Category of Item section (10).

If you need help completing this form correctly, please contact us.


FedEx Returns

International customers who use FedEx to return goods may not be aware that FedEx charge the recipient (Superdenim) a £21 Returned Goods Fee. If we receive returns from outside the EU delivered by FedEx we will deduct the Returned Goods Fee from your refund. If your return is for an exchange we will request £21 by Paypal before we can process the exchange.

Return Address

Please return to the following address:

Superdenim (Returns)
The Hawk Business Park
Hawkhills
Easingwold
York
YO61 3FE
United Kingdom