Christmas Returns Policy
For purchases made in December, items may be returned up until Friday 10th January 2014 for exchange or credit. Our usual 14 day return policy for refunds still applies.
We offer a no hassle 14 day return policy on all items purchased at Superdenim.
You will be offered a choice of refund, credit or exchange. The goods must be returned in their original condition with all tags attached.
We aim to process returns within 48 hours of receiving the goods. All refunds exclude original postage costs unless a mistake has been made by us.
Return costs are the responsibility of the customer, unless we have made a mistake.
Please fill in the returns slip found with your order and return to:
The Hawk Business Park
Returning goods from outside the EU
When returning goods from outside of the EU, please be sure to clearly declare the goods as a return to the courier / postal service used. This will prevent your return being held by UK customs and allow us to process your return much quicker.
Failure to make a return declaration will result in the UK customs applying VAT, Duty and a handling fee which must be paid before the parcel is released. Unfortunately in this situation, we must deduct the charge form any refund given.
If you have any questions about how to return an outside EU order, please do not hesitate to contact us.