BASKET

Returns

RETURNS POLICY

We offer a no hassle returns policy within 14 days of sale on all items purchased at Superdenim.

*Please note - mark returned packages as 'SUPERDENIM RETURNS' this helps us avoid any international customs charges and speeds up the returns process*

You will be offered a choice of refund, credit or exchange. The goods must be returned in their original condition with all tags attached and receipt of purchase or reference of order number. The same conditions apply to sale goods.

We aim to process returns within 12 hours of receiving the goods. All refunds exclude original postage costs unless a mistake has been made by us.

Return costs are the responsibility of the customer, unless we have made a mistake.

In the unlikely event of us making a msitake with your order, please email us on customercare@superdenim.co.uk or call us on +44 1347 825 266 and we will arrange to have the order picked up by one of our couriers so you won't be charged.

RETURNING GOODS FROM OUTSIDE THE EU

When returning goods from outside of the EU, please be sure to clearly declare the goods as a return to the courier / postal service used. This will prevent your return being held by UK customs and allow us to process your return much quicker.

Failure to make a return declaration will result in the UK customs applying VAT, Duty and a handling fee which must be paid before the parcel is released. Unfortunately in this situation, we must deduct the charge form any refund given.

If you have any questions about how to return an outside EU order, please do not hesitate to contact us.

RETURNS ADDRESS

Please fill in the returns slip found with your order and return to:


Superdenim Returns
The Hawk Business Park
Hawkhills
Easingwold
York
YO61 3FE
United Kingdom